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Title
Text copied to clipboard!Floor Supervisor
Description
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We are looking for a dedicated and experienced Floor Supervisor to oversee the daily operations of our retail or production floor. The ideal candidate will be responsible for managing staff, ensuring customer satisfaction, maintaining inventory levels, and enforcing company policies and procedures. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.
As a Floor Supervisor, you will be the point of contact for floor staff and will play a key role in ensuring that operations run smoothly and efficiently. You will be expected to monitor employee performance, provide training and support, and address any issues that arise during shifts. Your ability to motivate and lead a team will directly impact the success of the business.
In addition to managing personnel, you will be responsible for maintaining a clean and organized work environment, ensuring that all safety and quality standards are met. You will also assist in scheduling, reporting, and communicating with upper management to relay any concerns or suggestions for improvement.
This position is ideal for someone who thrives in a leadership role and is passionate about delivering excellent service and operational excellence. If you have previous supervisory experience and are looking to take the next step in your career, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise and coordinate daily floor operations
- Monitor employee performance and provide feedback
- Ensure customer satisfaction and handle complaints
- Maintain inventory and restock as needed
- Train new employees and provide ongoing coaching
- Enforce company policies and safety procedures
- Prepare shift schedules and assign tasks
- Communicate with management regarding floor activities
- Ensure cleanliness and organization of the floor
- Resolve conflicts and address employee concerns
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Proven experience in a supervisory role
- Strong leadership and communication skills
- Ability to multitask and work under pressure
- Knowledge of inventory management and POS systems
- Excellent problem-solving abilities
- Customer service-oriented mindset
- Flexibility to work various shifts, including weekends
- Basic computer proficiency
- Ability to stand for extended periods
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a floor supervisor?
- How do you handle conflict among team members?
- Can you describe a time you improved team performance?
- Are you comfortable working in a fast-paced environment?
- What strategies do you use to ensure customer satisfaction?
- How do you prioritize tasks during a busy shift?
- Are you available to work weekends and holidays?
- What is your experience with inventory management?
- How do you motivate your team?
- Can you provide an example of a time you resolved a customer complaint?
