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Title
Text copied to clipboard!Floor Supervisor
Description
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We are looking for a dedicated and experienced Floor Supervisor to join our team. The ideal candidate will have a strong background in managing daily operations, ensuring customer satisfaction, and leading a team of employees. As a Floor Supervisor, you will be responsible for overseeing the day-to-day activities on the floor, ensuring that all tasks are completed efficiently and effectively. You will work closely with other supervisors and managers to ensure that all company policies and procedures are followed, and that the highest standards of quality and service are maintained. Your role will involve monitoring staff performance, providing training and support, and addressing any issues that arise. You will also be responsible for maintaining a safe and clean work environment, and for ensuring that all equipment and supplies are in good working order. The successful candidate will have excellent communication and leadership skills, and will be able to motivate and inspire their team to achieve their best. If you are a proactive and results-oriented individual with a passion for excellence, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee daily operations on the floor.
- Ensure customer satisfaction and address any issues promptly.
- Monitor staff performance and provide feedback.
- Train and support new employees.
- Maintain a safe and clean work environment.
- Ensure all equipment and supplies are in good working order.
- Coordinate with other supervisors and managers.
- Implement and enforce company policies and procedures.
- Manage inventory and stock levels.
- Prepare and submit daily reports.
- Handle customer complaints and resolve conflicts.
- Schedule and assign tasks to staff.
- Conduct regular team meetings.
- Monitor and control expenses.
- Ensure compliance with health and safety regulations.
- Assist in hiring and onboarding new staff.
- Develop and implement improvement plans.
- Maintain accurate records and documentation.
- Foster a positive and productive work environment.
- Ensure high standards of quality and service.
Requirements
Text copied to clipboard!- Proven experience as a Floor Supervisor or similar role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of health and safety regulations.
- Proficiency in using relevant software and tools.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; additional education or certification is a plus.
- Customer service-oriented mindset.
- Ability to handle stressful situations calmly and effectively.
- Strong work ethic and reliability.
- Ability to lift and move heavy objects as needed.
- Experience in inventory management.
- Ability to train and mentor staff.
- Strong analytical and reporting skills.
- Ability to work independently and as part of a team.
- Commitment to continuous improvement and learning.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience as a Floor Supervisor?
- How do you handle conflicts among staff members?
- What strategies do you use to ensure customer satisfaction?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of a time when you improved a process or procedure?
- How do you motivate and inspire your team?
- What steps do you take to maintain a safe work environment?
- How do you handle customer complaints?
- Can you describe a time when you had to make a difficult decision?
- How do you ensure compliance with company policies and procedures?
- What is your approach to training new employees?
- How do you manage inventory and stock levels?
- Can you describe a time when you had to handle a stressful situation?
- How do you ensure high standards of quality and service?
- What do you think are the most important qualities of a successful Floor Supervisor?
- How do you stay organized and manage your time effectively?
- Can you provide an example of a time when you resolved a conflict with a customer?
- How do you handle feedback from your team?
- What steps do you take to control expenses?
- How do you stay updated with industry trends and best practices?
